Executive Receptionist

Qualifications:

  • Required: minimum high school diploma or GED.
  • 5 years of professional experience with multi-line telephone systems.
  • 3 years of experience in customer services, administrative and clerical processes.
  • Proficient knowledge and experience using Microsoft Office Suite.
  • Knowledge of office equipment such as copy/fax machine, postage machine, etc.
  • Must demonstrate a high level of organization, attention to detail, and multi-tasking.
  • Professional attitude and appearance and calm under pressure.
  • Self-motivated and polite demeanor.
  • Excellent verbal and written communication skills and excellent reading comprehension.
  • Bi-lingual (Spanish/English) a plus.
  • Must be evangelical Christian, living a life dedicated to Christ, and able to be an instrument of God’s love, grace, hope and forgiveness to everyone.

Physical Demands:

  • Extended computer screen time, sedentary, mostly quiet work environment.
  • Occasionally lift 5 – 50 pounds.
  • Occasionally use a step ladder.
  • Occasional reaching, bending, standing, walking, and pushing.

Mental Demands:

  • The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

Employment Status:

  • Full-time 40 hours per week nonexempt; eligible for benefits and paid time off
  • Monday – Friday, 8AM to 4:30PM, occasional flexibility.

 Responsibilities & Duties

The Executive Receptionist is Gospel Rescue Mission’s “Voice of the Mission” and the first point of contact to visitors, guests, donors, dignitaries, and the general publicThe Executive Receptionist’s primary role will be to answer all incoming phone calls and determine the nature of the call to effectively route calls to the appropriate point of contact within GRM.  The Executive Receptionist is responsible for handling front office reception and administrative duties, including greeting guests and offering them a beverage, answering phones, handling inquiries, and sorting and distributing mail.  This position requires a high level of reliability, dependability, and fulfilling responsibilities.

  • Actively participate in the process of raising the standard in the Administrative Office areas of responsibility.
  • Under the leadership of the Executive Assistant, maintain the Standard of Excellence.
  • Proficiently and properly use telephone etiquette with integrity, respect, compassion, and clarity.
  • Proficiently and properly operate the switchboard.
  • Proficiently and accurately transfer calls to appropriate personnel.
  • Take messages and or send emails when appropriate personnel is not available.
  • Welcome, host, and direct administrative office visitors, walk-ins, and phone calls, and make sure they are comfortable.
  • Screen new visitors through the intercom.
  • Maintain daily, weekly, and monthly task log, inventory, and to-do list.
  • Make coffee daily, set out snacks, and restock supplies in the Conference Room, Admin Reception area, Admin Lounge, and Business Center.
  • Maintain the administrative office waiting area/reception, staff offices, conference room, boardroom, business center, staff lounge, office/storage closet, and any other areas of the administrative office as attention is required.
  • Replenish and track office orders such as but not limited to snacks/drinks, specialty items, letterhead, business cards, printer supplies, paper, and office furniture/supplies.
  • Light sweeping, mopping and disposing of trash in the administrative office.
  • Maintain conference room upkeep and organization.
  • Troubleshoot the receptionist’s phone equipment problems with the IT Team and serve as the point of contact for the receptionist’s phone equipment.
  • Direct and/or assist equipment operation, copying/printing projects, mailing preparation, etc.
  • Sort all GRM mail, place it in administrative mailboxes, and notify staff regarding mail pick up for the appropriate department.
  • Maintain postage machine.
  • Assist with projects as directed by the Executive Assistant.
  • Attend professional training as directed.
  • Attend staff meetings or other meetings as directed.
  • Perform other duties as assigned.

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role-modeling Christ-like attributes and values through our personal actions, words, and attitudes
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear
  • Embracing the accountability process, that leads to self-evaluation personally and for guests
  • Teaching and mentoring guests in every opportunity by using Biblical precepts
  • Building healthy, loving, and compassionate relationships with guests, staff, and volunteers, while establishing healthy and safe boundaries
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility
  • Praying with guests and staff
  • Agreeing in principle and in practice with the statements of Mission, Vision, and Values of Gospel Rescue Mission of Tucson

It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle authorization on applicants in the conditional offer stage.