Executive Receptionist

Qualifications:  

Required minimum high school diploma or GED.  5 years of professional experience with multi-line telephone system.  3 years of experience in customer services, administrative and clerical processes.  Excellent verbal and written communication skills and excellent reading comprehension.  Proficient knowledge and experience using Microsoft Office.  Familiarity with office equipment such as copy/fax machine, postage machine, etc.  Must demonstrate a high level of organization, attention to detail and calm under pressure.  Self-motivated and polite demeanor.  Bi-lingual (Spanish/English) a plus.  Must be evangelical Christian, living a life dedicated to Christ, and able to be an instrument of God’s love, grace, hope and forgiveness to everyone.

Physical Demands:

Heavy computer use, sedentary, mostly quiet work environment.  Occasionally lift 5 – 50 pounds.  Occasionally use step ladder.  Occasional reaching, bending, standing, walking and pushing.

Mental Demands:  

The population we serve is typically in crisis.  This can cause emotional stress and compassion fatigue.  GRM highly promotes employee self-care.

Employment Status:      

Full-time 40 hours per week nonexempt; eligible for benefits and paid time off.  Monday – Friday, 8am to 4:30PM, occasional events.

Responsibilities & Duties

The Executive Receptionist is Gospel Rescue Mission’s “Voice of the Mission” and first point of contact to visitors, guests, donors, dignitaries and the general publicThe Executive Receptionist’s primary role will be to answer all incoming phone calls and determine the nature of the call in order to effectively route calls to the appropriate point of contact within GRM.  Daily duties will include administrative and clerical tasks as well as supporting the Executive Team and Administrative Staff.  This position requires being reliable, responsible, and dependable, and fulfilling obligations.

RECEPTION

  • Proficiently and properly use telephone etiquette with integrity, respect, compassion and clarity
  • Proficiently and accurately transfer calls to appropriate personnel
  • Take messages when appropriate personnel are not available
  • Troubleshoot the receptionist phone equipment problems with the IT Team and serve as point of contact for the receptionist phone equipment
  • Assist with training On Call Staff and/or volunteers on telephone system and processes

ADMINISTRATIVE OFFICE

  • Welcome, host and direct administrative office visitors
  • Maintain the administrative office waiting area, work space, staff lounge, postage machine and any other areas of the administrative office as attention is required
  • Direct and/or assist equipment operation, copying/printing projects, mailing preparation, etc.
  • Coordinate the pick-up and delivery of all mail services (FedEx, UPS, etc.)
  • Deliver outgoing mail to the post office when necessary
  • Sort all GRM mail, place in administrative mail boxes and notify staff regarding mail pick up for appropriate department
  • Oversee office supply inventory
  • Manage conference room reservations and organize all aspects for meetings when requested

EXECUTIVE TEAM

  • Acting as the point of contact among executives, employees, clients and other partners
  • Manage information flow in a timely and accurate manner
  • Manage executives’ calendars and set up meetings when needed
  • Format information for internal and external communication – memos, emails, presentations, reports, correspondence

OTHER

  • Attend staff meetings when directed by Director of Human Resources or CEO
  • Other duties as assigned by Director of Human Resources or CEO

Gospel Rescue Mission is a 501 (c) (3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests and students.
  • Teaching and mentoring students and guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, students, and staff while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, students, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.