Guest Support Services – Medication Room

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.


Qualifications: Required minimum high school diploma or GED.  3-plus years of experience in medication oversight processes, medication administration procedures or health/nursing home care.    Professional attitude and appearance.  Excellent verbal and written communication skills.  Proficient computer abilities using Microsoft Office and web-based management systems.  Proficient listener and problem-solver.  Ability to establish a positive rapport using sincerity and professionalism.  Create an environment of social positivity.  Lives and breathes QUALITY, SERVICE, VALUE and CLEANLINESS.  Has a passion to serve people.  Associate’s degree or postsecondary certificate from a college or vocational school, a plus.  Maintain a valid Arizona Driver’s License and must have a clean driving record.  Bilingual/Spanish a plus.  Must be an evangelical Christian who lives a life dedicated to Christ so you can be an instrument of God’s hope, love and forgiveness to the guests we serve.

Physical Demands: Caring for guests can be physically demanding. This individual will come in contact with individuals who are ill and/or contagious, and must take precautions to ensure the health and safety of everyone.  Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands: The population we serve is typically in crisis.  This can cause emotional stress and compassion fatigue.  GRM highly promotes employee self-care.

Employment Status: Full-time 40 hours per week nonexempt; eligible for benefits; eligible for paid time off


Responsibilities and Duties

Guest Support Services – Med Room

  • Establish and build healthy Christ-honoring relationships with guests, while maintaining professional boundaries including guest confidentiality
  • Warmly greet all guests, including, but not limited to, visitors, volunteers, vendors, staff, donors; community groups, church groups and public officials
  • Actively participate in the process of raising the standard in the Guest Services areas of responsibility
  • Under the leadership of the Guest Services Manager maintain the Guest Services standard of excellence
  • In collaboration with the Director of Shelter Program, Program, Human Resources, and Guest Services Manager, documentation to track incoming medications, medication compliance and disposal of medication procedures
  • Obtain and maintain current and accurate signed Release of Information forms for guests with medication
  • Comply with the HIPAA Compliance and Enforcement, Privacy and Security Rules and GRM’s Confidentiality Policy
  • Maintain thorough and timely guest records in MissionTracker, document any interactions, concerns or other pertinent information regarding guest(s), etc.
  • Create and maintain individual medication tracking sheets for each guest
  • In collaboration with the Guest Services Manager, advocate and collaborate with outside agencies (doctors, pharmacies, mental health agencies) as needed for guest’s care
  • Assess guest’s needs for physical, medical and emotional intervention, providing support as appropriate
  • Meet weekly with each guest to create medication packets needed and to regularly count medications with guest
  • Deliver needed medications to Guest Services offices daily – to meet guest needs, including PRN medications
  • Check Guest Services medication safes daily for any new incoming medications – including refills or additional prescriptions for current guests
  • Assist Advocates as requested by Guest Services Manager to provide for guest’s needs
  • Maintain communication and consistency with guest medication times
  • Check and respond in a timely manner to voice mail and email
  • Call for emergency assistance, as appropriate or as directed
  • Aid with the provision of transportation, as appropriate or as directed
  • Respond to and handle emergency needs (medical, emotional, physical)
  • De-escalate adverse situations, both physically and emotionally, appropriately redirecting or initiating other measures to control behavior by providing appropriate crisis intervention and conflict resolution as needed
  • Assist and work closely with the Guest Services Manager, as appropriate or as directed
  • Attend professional training and networking opportunities as directed
  • Attend staff meetings or other meetings as directed
  • Perform other duties as assigned


Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests.
  • Teaching and mentoring guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.