Recovery Services Manager

It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle authorization on applicants in the conditional offer stage.

Qualifications: Required: Bachelor’s degree in Counseling, Behavioral Health, Business Management, or related field, in addition to advanced specialized certification.  5-plus years of equivalent experience may count in place of degree. 5-plus years of prior operational experience in addiction recovery, counseling, coaching, direct services to homelessness populations, individuals dealing with addictive behaviors (including but not limited to substance use disorder, eating disorders and others), trauma, depression, and mental health.  Maintain a valid Arizona Driver’s License and must have a clean driving record.  Bilingual English/Spanish a plus. Must be evangelical Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all.


Essential Experience, Skills and Competencies include but are not limited to: 5-plus years of experience in leading and supporting a team.  Ability to develop and execute team initiatives, independently as well as collaboratively.  Outstanding interpersonal relational skills.  Proficient written communication, reading comprehension, and comprehensive listening skills.  Ability to convey a high degree of commitment and passion for GRM.

Physical Demands: Caring for guests can be physically demanding. This individual will come in contact with individuals who are ill and/or contagious, and must take precautions to ensure the health and safety of everyone.  Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands: The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

Employment Status:  Full-time exempt, eligible for benefits, eligible for paid time off

Reports to: Director of Recovery Program

                 Responsibilities and Duties

Recovery Services

  • Establish and build healthy Christ-honoring relationships with guests, while maintaining professional boundaries including guest confidentiality
  • Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs
  • Monitor and oversee the day-to-day activities of the women’s recovery, coaching, and advocacy services
  • Maintain and manage a caseload in compliance with GRM’s standard operating procedures (SOP)
  • Facilitate, co-facilitate, or join guests coaching sessions, classes, groups, reviews, community meetings as needed
  • Oversee and monitor recovery coaches and recovery advocates progression with guests
  • Oversee and monitor recovery groups and classes for guests
  • Assess guests seeking recovery services to determine suitability of services
  • Assess guests in crisis for need to be sent to or assessed by outside sources
  • Assess guests for referral to other mental health or recovery services
  • Participate in and report to guest reviews
  • Write and or approve correspondence for guest such as court, probation, referral or reference letters, etc.
  • Maintain thorough and complete guests records
  • Ensure recovery team follows SOP such as but not limited to guest confidentiality, reporting, and documentation
  • Collaborate with outside agencies (such as probation officers, social service agencies, SAMSHA, etc.) as needed for guests (referrals, advocacy, etc.) in ways to reflect our program and Christian values in a positive light
  • Interact with other agencies (such as mental health, DCS, POs, courts, etc.) providing reports on guests as appropriate, coordinate recovery or mental health services, and communicate internally to recovery team
  • Provide conflict resolution, behavioral management, de-escalation methods, crisis intervention, and defusing techniques to prevent non-negotiable behaviors
  • Lead guests in Grace Based accountability process
  • Lead guests in Genesis accountability process
  • Recognize progress of guests through Community Celebrations
  • Coordinate activities with women’s and men’s recovery team
  • Select and monitor appropriate teachers
  • Oversee and support volunteers as needed
  • Continuously evaluate the effectiveness of recovery program
  • In collaboration with Director of Recovery Program and Program Success Leader, access, standardize, and develop effective recovery core curriculum
  • Share On-call Manager responsibilities as directed

Leadership Team Expectations

  • Be consistent with meaningful communication. Give recognition and praise. Provide feedback, mentorship and training. Find ways to foster a sense of community at work. Create a safe space for failure. Provide strong leadership and a clear vision. Hold yourself and others accountable. Demonstrate good problem-solving skills and abilities. Avoid micromanaging – provide empowerment. Be an effective decision maker/solution provider. Put people first. Be honest. Be dedicated. Uphold healthy work/life balance.
  • Provide full leadership and supervisory support to recovery team, programs teams, and GRM teams
  • In collaboration with Director of Recovery Program and Director of Human Resources, manage, address, and coach team situations and responsibilities
  • Uphold policy, applying sound ethical judgment regarding behavior, conduct, and GRM practices; and escalate manage, and report issues with transparency and accountability
  • In collaboration with Director of Human Resources and Director of Recovery Program, participate in interviewing, hiring, training, evaluating, coaching, recognition, disciplining, and termination of direct reports as necessary
  • Provide assistance to the Director of Recovery Program and/or Executive Team as required to resolve all complaints of guests, staff, volunteers, and partner/outside agencies or entities
  • Attend professional training and networking opportunities as directed
  • Manage employees’ web-based time and attendance records
  • Support and attend GRM team meetings
  • Provide weekly reports as directed
  • Perform other duties as assigned

 Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role-modeling Christ-like attributes and values through our personal actions, words, and attitudes
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear
  • Embracing the accountability process, that leads to self-evaluation personally and for guests
  • Teaching and mentoring guests in every opportunity by using Biblical precepts
  • Building healthy, loving, and compassionate relationships with guests, staff, and volunteers, while establishing healthy and safe boundaries
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility
  • Praying with guests and staff
  • Agreeing in principle and in practice with the statements of Mission, Vision, and Values of Gospel Rescue Mission of Tucson