Shelter Advocates Manager


  • Bachelor’s degree in Social Services, Human Services, Business Management, or a related field, in addition to advanced specialized certification. 7-plus years of equivalent experience may count in place of a degree.
  • 5-plus years of prior operational experience in client management, social work, at-risk prevention, substance use disorders, and/or mental health issue.
  • Prefer extensive knowledge of local resources and system navigation.
  • Maintain a valid Arizona Driver’s License and must have a clean driving record.
  • Bilingual English/Spanish a plus. Must be an evangelical Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all.
  • Essential Experience, Skills, and Competencies include but are not limited to 5-plus years of experience in leading and supporting a team. Ability to develop and execute team initiatives, independently as well as collaboratively.  Outstanding interpersonal relational skills.  Proficient in written communication, reading comprehension, and comprehensive listening skills.  Ability to positively engage with a wide range of donors and build long-term relationships.  Ability to convey a high degree of commitment and passion for GRM.

Physical Demands:

  • Caring for guests can be physically demanding. This individual will come in contact with individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone. Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

 Mental Demands:

  • The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

Employment Status:

  • Full-time exempt; eligible for benefits; eligible for paid time off

Reports to:

  • Director of Shelter Program

Responsibilities and Duties

Shelter Services

  • Establish and build healthy Christ-honoring relationships with guests, while maintaining professional boundaries and guest confidentiality.
  • Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs.
  • Under the leadership of the Director of Shelter Program maintain the Shelter Services standard of excellence.
  • Oversee and monitor the day-to-day activities of the Shelter Services Team and services, ensuring continuity of services
  • Orient, monitor, and support Shelter Advocate Team and volunteers assigned, to Shelter Services structure, values, and standards.
  • When needed, assist the Director of Shelter Program in making recommendations to develop and monitor the Shelter Services budget.
  • Submit all requests to purchase equipment, supplies, etc. for Shelter Advocates to the Director of Shelter Program
  • Maintain thorough and timely guest records in MissionTracker, documenting services provided to guests, guest incidents, mandated reporting, etc.
  • Track and report Shelter Services statistics.
  • Orient guests to Pastoral Care services structure, values, and standards.
  • In collaboration with the Director of Shelter Program and Program Success Leader, assess and develop curriculum as needed.
  • Actively participate in the process of raising the standard and developing the Shelter Services Program and Team.
  • In a moderate to fast pace, achieves weekly, monthly, quarterly, and annual success goals (and others) as approved and by GRM benchmarks and strategic plan.
  • Manage service plan throughout the continuum of care as a single point of contact.
  • In collaboration with the Director of Shelter Program, assess, plan and implement service strategies that are modified for guests and directed toward the most appropriate, least restrictive level of service.
  • Collaborate with local resources and assist with system navigation.
  • Conduct new guest intake Mission 101 class.
  • Support guest success in regards to New Guest Intake and Housing.
  • Coordinate with partner organizations the SPDAT assessments and housing options for guests.
  • Collaborate with Recovery Services Manager regarding men and women on probation and admissions from jail.
  • Liaison for Behavioral Health agencies and shelter services.
  • Liaison for Family Drug Court to monitor progression.
  • De-escalate adverse situations, both physically and emotionally, and appropriately redirect or initiate other measures to control behavior by providing appropriate crisis intervention and conflict resolution as needed.
  • Lead guests in Grace Based accountability process.
  • Lead guests in the Genesis accountability process.
  • Share On-call Manager responsibilities as directed.

Leadership Team Expectations

  • Be consistent with meaningful communication. Give recognition and praise. Provide feedback, mentorship, and training. Find ways to foster a sense of community at work. Create a safe space for failure. Provide strong leadership and a clear vision. Hold yourself and others accountable. Demonstrate good problem-solving skills and abilities. Avoid micromanaging – provide empowerment. Be an effective decision maker/solution provider. Put people first. Be honest. Be dedicated. Uphold healthy work/life balance.
  • Provide full leadership and supervisory support to shelter services team, program teams, and GRM teams
  • In collaboration with the Director of Shelter Program and Director of Human Resources, manage, address, and coach team situations and responsibilities.
  • Uphold policy (inclusive of Vision, Mission, and Values), applying sound ethical judgment regarding behavior, conduct, and GRM practices; and escalate manage, and report issues with transparency and accountability.
  • In collaboration with the Director of Human Resources and Director of Shelter Program, participate in interviewing, hiring, training, evaluating, coaching, recognition, disciplining, and termination of direct reports as necessary.
  • Assist the Director of Shelter Program and/or Executive Team as required to resolve all complaints of guests, staff, volunteers, and partner/outside agencies or entities.
  • Attend professional training and networking opportunities as directed.
  • Manage employees’ web-based time and attendance records.
  • Support and attend GRM team meetings.
  • Provide weekly reports as directed.
  • Perform other duties as assigned.

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role-modeling Christ-like attributes and values through our personal actions, words, and attitudes
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear
  • Embracing the accountability process, that leads to self-evaluation personally and for guests
  • Teaching and mentoring guests in every opportunity by using Biblical precepts
  • Building healthy, loving, and compassionate relationships with guests, staff, and volunteers, while establishing healthy and safe boundaries
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility
  • Praying with guests and staff
  • Agreeing in principle and in practice with the statements of Mission, Vision, and Values of Gospel Rescue Mission of Tucson


It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle authorization on applicants in the conditional offer stage.