Shelter Guest Advocate

Qualifications: Required minimum high school diploma or GED.  3-plus years of experience  in behavioral assessments, client advocacy, social work, providing expedient customer service, clerical processes, proficient and meticulous attention to detail, proficient computer abilities using Microsoft Office and web-based management systems, proficient listener and problem solver, creates an environment of social positivity, and a passion to serve people.  Associate’s degree or postsecondary certificate from a college or vocational school, a plus.  Maintain a valid Arizona Driver’s License and must have a clean driving record.  Bilingual English/Spanish a plus. Must be evangelical Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all.

Physical Demands: This individual will be exposed to individuals who are ill and/or contagious, and must take precautions to ensure the health and safety of everyone.  Ability to use a phone, computer, printer, copier, and other standard office machinery.  Frequent use of Microsoft Office products and web-based software. Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands:  The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

Employment Status: Full-time 40 hours per week nonexempt; eligible for paid time off; eligible for benefits

                                                *Anticipate Flexible Schedules


Responsibilities & Duties

Under the leadership of the Shelter Advocates Manager, the Shelter Guests Advocate supports our guests by walking them through the process of homelessness to self-sufficiency.  This includes providing information, resources, answering questions and responding to requests, to help ensure 7day to 90 day shelter guests needs are being met according to the shelter program services offered at Gospel Rescue Mission.

 Shelter Guest Advocate Services

  • Establish and build healthy Christ-honoring relationships with guests, while maintaining professional boundaries including guest confidentiality
  • Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs
  • Under the leadership of the Director of Shelter Program maintain the Shelter Advocate standard of excellence
  • Actively participate in the process of raising the standard and developing the Shelter Advocate Services
  • Obtain and maintain current and accurate signed Release of Information forms for guests
  • Comply with the HIPAA Compliance and Enforcement, Privacy and Security Rules and GRM’s Confidentiality Policy
  • Maintain thorough and timely guest records in MissionTracker, in the General Log document any interactions, concerns or other pertinent information regarding guest(s), etc.
  • Create and maintain individual medication tracking sheets for each guest
  • In collaboration with Shelter Advocates Manager, advocate and collaborate with outside agencies as needed for guest’s care
  • Advocate and collaborate with outside agencies (such as DES, DCS, Adult Probation Department, Mental Health Providers, etc.) as needed for guests’ care
  • Assess guests need for physical, and emotional intervention, providing support as appropriate
  • Assess and develop a case plan with guests using the standard advocate checklist, addressing documents needed,  medical issues, family issues, legal issues, educational needs, vocational preparation, and housing when needed
  • Support guest success in class attendance, chore assignments and medication compliance
  • Monitor guest progress to assure case plan goals and objectives are met
  • Document guest’s progress by entering case notes and any other documentation necessary into computer and place copy of documentation into hard copy file in a timely manner, maintaining the integrity of files
  • Approve guest passes as appropriate and track adherence to policies
  • Provide crisis intervention and conflict resolution as needed
  • Assist in developing financial plan using financial worksheet packet, including identifying income source, budget assistance and savings
  • Direct guests needing legal assistance to the Christian Legal Society volunteers
  • Assist guests with transportation needs
  • Provide written correspondence as needed to be sent after review by supervisor
  • Participate in group outings and other special events
  • Assist with breathalyzer and UA’s as needed
  • Assist with medication process as necessary
  • Compile reports and records as needed
  • Check and respond in a timely manner to voice mail and email
  • Attend student review meeting, student team meetings, community meetings, staff devotions or other meetings as directed
  • Cover advocate staff absences as requested by supervisor
  • Attend professional training and networking opportunities as directed
  • Assist and support assigned volunteers
  • Provide weekly reports as directed
  • Teach classes as requested
  • In a moderate to fast pace, achieves weekly, monthly, quarterly and annual success goals (and others) as approved and in accordance with GRM benchmarks and strategic plan
  • De-escalate adverse situations, both physically and emotionally and appropriate redirect or initiate other measures to control behavior by provide appropriate crisis intervention and conflict resolution as needed
  • Lead guests in Grace Based accountability process
  • Lead guests in Genesis accountability process
  • Attend professional training and networking opportunities as directed
  • Attend staff meetings or other meetings as directed
  • Perform other duties as assigned


Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests.
  • Teaching and mentoring guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.


It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.