Welcome Center Associate

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage.

 

Qualifications: Required minimum high school diploma or GED.  3-plus years of professional experience in customer service, administrative and clerical processes.  Professional attitude and appearance.  Excellent verbal and written communication skills.  Proficient computer abilities using Microsoft Office and web-based management systems.  Proficient listener and problem-solver.  Ability to establish a positive rapport using sincerity and professionalism.  Create an environment of social positivity.  Lives and breathes QUALITY, SERVICE, VALUE and CLEANLINESS.  Has a passion to serve people.  Maintain a valid Arizona Driver’s License and must have a clean driving record.  Bilingual/Spanish a plus.  Must be an evangelical Christian who lives a life dedicated to Christ so you can be an instrument of God’s hope, love and forgiveness to the guests we serve.

Physical Demands: Caring for guests can be physically demanding. This individual will come in contact with individuals who are ill and/or contagious, and must take precautions to ensure the health and safety of everyone.  Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands: The population we serve is typically in crisis.  This can cause emotional stress and compassion fatigue.  GRM highly promotes employee self-care.

Employment Status: Part-time 25 hours per week nonexempt: eligible for paid time off; eligible for dental, vision and Simple IRA 3% matching; Monday thru Friday 2:30 PM – 7 PM.  *Anticipate Flexible Schedules

 

Responsibilities and Duties

  • Establish and build healthy Christ-honoring relationships with guests, while maintaining professional boundaries including guest confidentiality
  • Warmly greet all guests, including, but not limited to, visitors, volunteers, vendors, staff, donors; community groups, church groups and public officials
  • Actively participate in the process of raising the standard in the Guest Services areas of responsibility
  • A “First Impressions” of Gospel Rescue Mission, responsible for initial or sustained contact with all who enter Gospel Rescue Mission

Welcome Center

  • Triage guests to determine services needed or assistance requested and direct guests to appropriate staff, other GRM facilities, other social services agencies, churches, ministries, legal services providers, mental health or medical service providers
  • When appropriate, call for emergency assistance
  • Check bags of guests
  • Provide assistance with guests, volunteers, visitors and partners as needed
  • Answer phones and rout calls to the correct person or taking messages
  • Ensure that visitors and volunteers sign in upon entering and exiting GRM facilities
  • Receive and receipt donations as needed
  • Comply with the standard of confidentiality at all times
  • Ensure all Welcome Center volunteers and hospitality teams are adhering to standard of operation
  • Work in other Guest Services areas as required
  • De-escalate adverse situations, both physically and emotionally, appropriately redirecting or initiating other measures to control behavior by providing appropriate crisis intervention and conflict resolution as needed
  • Respond to emergencies or other urgent issues
  • Work with Security and Security Team and IT Security to ensure the security of the building in emergency situations
  • Serve as back-up for Safety and Security Patrol as directed
  • Attend professional training and networking opportunities as directed
  • Attend staff meetings or other meetings as directed
  • Perform other duties as assigned

Food Bank Food Box Program

  • Tucson Community Food Bank Food Box (TCFB) Program: Process families & individuals on Food Bank Internet program (Screening & Intake), the distribution of boxes (family * individual sizes), maintaining the Food Pantry and Daily Temperature Check

GRM Emergency Food Box Program

  • 30-Day Grace Program
  • Good Samaritan Program
  • Assist with Community Referrals as needed

Donation Center

  • Receive and process requests for donations for low-income families

 

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations.  Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

  • Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
  • Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
  • Embracing the accountability process, that leads to self-evaluation personally and for guests.
  • Teaching and mentoring guests in every opportunity by using Biblical precepts.
  • Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
  • Maintaining a personal lifestyle of integrity, honesty, and responsibility.
  • Praying with guests, and staff.
  • Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.